This is a two-day advanced communication skills training course. We will look at communication
skills and communication strategies to help participants develop their own communication
skills in a safe environment.
This is a two-day advanced communication skills course, using a blended approach to learning. We will look at communication skills and communication strategies to help participants develop their own communication skills for communicating effectively, building confidence in a safe and supportive environment.
Most advanced communication skills courses are for senior healthcare professionals but all health and social care professionals of all levels are encouraged to attend our training.
This is a two-day advanced communication skills course, using a blended approach to learning. It is an intensive course, designed around individual experiential and reflective learning. Each participant is asked to consider a difficult communication situation they face in clinical practice and be prepared to talk about this in depth and practice the complex situation during a role play exercise on the course. For some people, the challenge might be about:
Course participants will learn about facilitative communication skills and communication strategies to enhance their personal knowledge. These skills and strategies will be practiced in a safe and supportive learning environment with us. Health and social care professionals may already be using some of these skills in practice, without realising it, but the course can enhance personal knowledge and use of the skills.
Each participant is allocated time to focus on a communication challenge they identify would help make a difference in practice and to their wellbeing. During this time, they are supported by their peers, who are encouraged to offer descriptive feedback using the principles of Agenda Led Outcome Based Analysis (ALOBA) to help target reflective learning. Offering personal feedback, which can be personally challenging will not be allowed. Furthermore, they will work with an experienced role-player to help them get the most from their experience.
The communication skills course ends with each participant listing the key skills they will apply to practice and how they intend to do this. Everyone is expected to participate in the course and must attend both days.
The course is very interactive and immersive. On day one we explore challenges to communication, help people reflect on their current practice and start to work with the facilitation skills they will use in their role play activities. Role playing provides a structured practise and a reflective learning process.
The morning of day one comprises of:
The afternoon of day one comprises of:
Day two starts with a check in to see how everyone is feeling and to answer any questions people may have following day one. The day then proceeds with the remaining:
This advanced communication skills course is ideally for healthcare professionals who are band six and above but the skills used in this course benefit anyone. We have taught a range of senior healthcare professionals including doctors, nurses, and allied healthcare professionals, managers, healthcare assistants and ward receptionists.
We are open to discussing your needs and will work with people in lower bands.
Ideally, people working within lower bands do benefit from attending an introduction to or essential communication skills course first.
We do provide an e-learning introduction to communication skills course.
We have worked with a number of large organisations to deliver face-to-face advanced communication skills courses for their workforce, and have worked together for many years. Our testimonials (on the home page) really demonstrate the range of learning people take away from the course. Course participants routinely say they wish they had completed this course sooner in their careers and recommend that all health care professionals attend. Confidence grows, patients benefit from enhanced communication and hopefully disputes with colleagues can be addressed and negotiated.
This course is evidence-based and informed by research to ensure high quality training. The aim of this advanced communication skills course is to enhance the communication skills of nurses, doctors and allied healthcare professionals, health and social care professionals and support teams.
Course participants will feel more confident and skilled in communication, which will be reflected in their communications with patients, their families and colleagues. The course agenda is set by the participants and their learning needs, but they will learn,
The course enables health and social care professionals to reflect on and develop their communication skills, helping them build stronger rapport with patients and ultimately support better life outcomes. It also supports more effective communication with colleagues, particularly in situations where teamwork may feel challenging or difficult.
In some cases, challenging situations can reduce confidence and make effective communication feel more difficult. The course provides a supportive environment for participants to reflect on these experiences, particularly where emotional wellbeing may have been affected, helping them rebuild confidence and communicate more effectively in practice.
If you require any further information about the course and want to discuss options with us, please contact us via our website and we can schedule an online meeting to discuss your needs in detail. Alternatively email us at: [email protected]
It is helpful to know what your challenge or motivation for providing advanced communication skills training is and to understand what your intended learning outcomes are.
It is important for us to know that our training is relevant to your needs. If it isn’t we can adapt aspects of our course. We have various course options available and can talk you through these and provide you with our costs, once we know more about your needs.
It is common for our team to deliver the advanced communication skills training in your organisation, but other options can be considered.
Get in touch with us below and we will respond to you as soon as we can