News, Articles and Media

News, video and patient story articles.

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Blog
  • 22nd February 2024

Reflecting on a patient’s plight: diabetes management in hospital

By Dr Lynn Furber
Patient Story
  • 9th February 2024
  • Consequences

Ongoing health issues and feeling unheard

By Dr Lynn Furber
This patient's story demonstrates the importance of effective communication, thorough investigation of symptoms, and providing patient's with clear explanations and understanding.
Video

Making every contact count

By Lynn Furber

A short video demonstrating some motivational interviewing skills in a healthcare context.

Blog
  • 7th February 2024
  • Cancer

Euphemistic language: The big ‘C’

By Lynn Furber

In this short post, we discuss the importance of being honest with someone when telling them they have cancer. We suggest avoiding euphemistic language, as this can have a negative impact on patients

Patient Story
  • 26th January 2024

Waiting for ultrasound scan results

By Dr Lynn Furber
Explore the emotional impact of waiting for ultrasound scan results through personal stories, to improve healthcare communication.
Blog
  • 19th December 2023

My morning reflections on end of life planning

By Lynn Furber

Reflections on end of life planning, fostering empowering conversations and creating a roadmap for the inevitable, and finding moments of joy within life's complexities.

Blog
  • 5th December 2023

Effective strategies for communicating effectively with patients

By Dr Lynn Furber
Blog
  • 23rd November 2023

Learning how to have difficult conversations with colleagues

By Dr Lynn Furber
Blog
  • 6th November 2023
  • Communication Skills

The Significance of Health Promotion through Effective Communication

By Sowmya Menon

Coupled with effective communication, health promotion becomes a powerful tool that empowers individuals and communities to take charge of their well-being.

Blog
  • 23rd October 2023

Utilising your local pharmacists

By Nonyelum Anigbo

Nonyelum is a student pharmacist and has written a blog to advise people how they can utilise their local pharmacists to help with their care needs.

Blog
  • 9th October 2023

Communicating with patient carers: Learning disability focus

By Nonyelum Anigbo and Sowmya Menon

Nonyelum writes about how important it is to utilise the experience and knowledge of the carers who look after family or others who have a form of learning disability.

Blog
  • 25th September 2023
  • Communication Skills

Transforming healthcare through effective communication

By Dr Lynn Furber

The shocking experience of a Chief Nurse who, armed with insider knowledge, recognized a concerning lapse in effective communication.

Blog
  • 25th September 2023

Supporting Students Whilst on Placements

By Nonyelum Anigbo and Sowmya Menon

These two students write about the experiences of healthcare students working on placements within the NHS, and offer some insights and strategies for helping students.

Blog
  • 11th September 2023
  • BAME

Communication skills gaps: Hidden insights from medical students

By Fejiro Okagbare

Fejiro summarises findings from medical students working within the NHS, when asked to describe their experiences of good and not so bad communication experiences they have witnessed or experienced.

Patient Story
  • 4th September 2023
  • Consequences

Process of being diagnosed left me feeling hopeless

By Dr Lynn Furber
I would regularly visit my local GP, complaining of this pain, and was advised that the pain came from an intolerance to lactose, stomach bugs, and stomach ulcers. It didn't.
Blog
  • 26th July 2023
  • Kindness and compassion

Kindness in the NHS Workforce: Addressing internal challenges

By Fejiro Okagbare

It is crucial to acknowledge that unkindness can manifest itself within the workforce; we need to learn to be kind to each other.

Video

How to prepare for a healthcare appointment

By Dr Lynn Furber
Video

Connecting with those who have dementia or alzheimers: Part 1

By Dr Lynn Furber
Video

Connecting with people who have dementia: part 2

By Dr Lynn Furber

A short clip to help people consider how to talk to patient's who have dementia or alzheimers.  

Video

Dealing with an angry patient

By Dr Lynn Furber

A nurse suspends her agenda to acknowledge a patient isn't able to listen to her.

Video

Discussing chemotherapy

By Dr Lynn Furber

A snap shot of a conversation between a nurse and patient prior to starting chemotherapy.

Video

Discussing end of life care

By Dr Lynn Furber

The nurse listens to the wife of a patient talk about her concerns that her husband's health is deteriorating.

Video

Dealing with a patient’s concerns

By Dr Lynn Furber

A nurse has picked up that a patient is frustrated with her care and spends some time listening to her.

Video

Discussing worries over the telephone

By Lynn Furber

This is an example of a nurse talking to a distressed patient on the telephone.

Video

Confronting a colleague

By Dr Lynn Furber

This video clip is about confronting a colleague about their behaviour.

Blog
  • 10th May 2023
  • Cancer

Miscommunication- Alison’s Story

By Alison and Alicia

Alison's story shows how miscommunication has a long-lasting impact on emotional well-being and perception of care.

Patient Story
  • 1st November 2022

Poor communication

By Dr Lynn Furber
Peter experienced various errors whilst in the hospital, due to poor communication and had no support when he was discharged home.
Patient Story
  • 13th October 2022

Mental health: No quick fix

By Dr Lynn Furber
We hear the story of 'S' and we can read the advice she would give other patients and to healthcare professionals. There is no quick fix to mental health.
Blog
  • 23rd August 2022
  • Key Learning Points

Supporting students on placement

By Nonyelum Anigbo

Supporting students in clinical placements is paramount to their learning and continued professional development.

Blog
  • 6th July 2022
  • Communication Skills

Using Communities of Practice to Reduce Consultant Burden

By Lynn Furber

We summarise our thoughts following a recent advanced communication skills course with a group of healthcare Consultants. Creating a community of practitioners can reduce consultant burnout.

Blog
  • 9th June 2022

Non-Verbal Communication

By Nonyelum Anigbo

Nonyelum shares her thoughts about the importance of non-verbal communication between patients and healthcare professionals and provides some tips about how we can improve our skills.

Blog
  • 19th May 2022
  • BAME

Support BAME healthcare professionals

By Nonyelum Anigbo

Nonyelum is a pharmacy student but is very active within the BAME community and is passionate about supporting BAME healthcare professionals. She has written a blog to show how this can be achieved.

Blog
  • 22nd February 2022

Complaints Services

By Nonyelum Anigbo

This blog provides details and links to various complaints services within the NHS.

Blog
  • 14th February 2022
  • Communication Skills

Awareness Context Theory

By Dr Lynn Furber
Patient Story
  • 20th December 2021

GP consultation left me confused

By Dr Lynn Furber
Jessica is sent for an ultrasound scan but is left waiting for her results. When she receives them from a GP, she is left confused and uncertain as to what is wrong with her.
Patient Story
  • 9th December 2021

Health Literacy: Prostate Cancer

By Dr Lynn Furber
I focus on health literacy and accessibility of information in healthcare but it wasn't until my dad was diagnosed with prostate cancer that I experienced this first hand.
Blog
  • 26th November 2021
  • Communication Skills

Communicating with people with learning disabilities

By Jillian Palwyn

Jillian shares her expertise of talking to people with learning disabilities

Blog
  • 18th November 2021
  • self care

Helping healthcare professionals practice self care

By Sheena Campbell

We consider ways we can help healthcare professionals (HCPs) practice self care. Through reflection and experiential learning they can learn to throw the proverbial monkey off their backs.

Patient Story
  • 20th October 2021

Palliative Care – Clair’s story

By Dr Lynn Furber
Clair describes her passion for receiving palliative care to support her living well with a terminal illness.
Blog
  • 27th September 2021
  • Administration

The importance of good administration in patient care and wellbeing

By Sheena and Olivia

Administration is a vital part of the NHS, and when it goes wrong, it can have a huge impact on patients.

Blog
  • 18th June 2021
  • Communication Skills

Conversations with patients: Reflections from a student nurse

By Abi Banham
Patient Story
  • 11th May 2021

World Hearing Day

By Dr Lynn Furber
To celebrate World Hearing Day we share some personal stories about poor communication and hearing loss.
Patient Story
  • 23rd March 2021

Losing Carol: my sister

By Dr Lynn Furber
Lynn invited me to write my reflections down to help me with my grief, following the death of my sister Carol.  I can't tell you how much this exercise has helped me. 
Patient Story
  • 15th March 2021

Facilitating shared decision making

By Dr Lynn Furber
Maintaining life is paramount.  But sometimes we have to listen to the voices of patients and find out what they want.
Patient Story
  • 1st March 2021

Loss of Speech: Abi’s story

By Dr Lynn Furber
Abi continues her story of anorexia and how it led to her experiencing a loss of speech when she felt most vulnerable.
Patient Story
  • 10th January 2021

Anorexia was taking my life

By Dr Lynn Furber
Abi shares her story about how the doctor communicated with her when she was nearly dying with anorexia nervosa.
Patient Story
  • 10th January 2021

Oral Cancer: A polarisation of care

By Dr Lynn Furber
Laura describes the devastating impact one clinical team had on her perception of care and life and the brilliance of her second care team who turned her world around.
Patient Story
  • 4th January 2021

Miscommunication: Alison’s Story

By Dr Lynn Furber
Alison describes her experience of being diagnosed with breast cancer and how miscommunication led to great psychological distress.
Patient Story
  • 22nd November 2020

Breast Cancer: Sarah’s story

By Dr Lynn Furber
Sarah was diagnosed with a rare and aggressive breast cancer. She shares with us the difficulties she faced when no one was coordinating her care.
Blog
  • 15th November 2020
  • Challenging Conversations

Online Services in Primary Care

By Alicia Hassall

Online services in primary care.

Blog
  • 15th November 2020
  • Challenging Conversations

What is self-management?

By Alicia Halsall

Patients have told us they are confused by the term self-management and what it means for them and their healthcare? Are they to be abandoned and left to their own devices?

Blog
  • 15th November 2020

Translation – A Language Barrier

By Jesica Antwi

Translation is a language barrier for many people, especially in the ever-growing globalised societies we live. We will touch on some of the pros and cons of using family members to translate.

Blog
  • 14th November 2020

Professional Interpreters

By Dr Lynn Furber

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Blog
  • 15th September 2020
  • Communication Skills

Avoid Using Medical Jargon

By Alicia Hassall

Recently my friends and I have realised that we are using medical jargon without even noticing. We are medical students and are continually learning.

Blog
  • 22nd July 2020
  • Communication Skills

Preparing for online consultations

By Alicia Hassall

The NHS has been preparing to embed online consultations in primary care (GP surgeries for some time)

Blog
  • 19th April 2020
  • Challenging Conversations

Preparing for Difficult Conversations

By Dr Lynn Furber

Preparing for difficult conversations with others is key. SPIKES is a helpful strategy to help healthcare professionals have difficult conversations and is outlined in this blog.

Blog
  • 9th April 2020
  • Resources

Sharing Communication Resources

By Lynn Furber

There has never been a more significant time to pull together. Especially when we need to be creative in the way we teach and deliver communication skills training.

Patient Story
  • 15th November 2019
  • Consequences

Part 3: Confirm a diagnosis

By Lynn Furber

After seeing the doctor in the emergency department, an appointment was made to see a specialist doctor (Consultant) at my local hospital.

Patient Story
  • 15th November 2019
  • Consequences

Part 2: Reflecting on bad news

By Lynn Furber

As I sit at home, reflecting on the bad news the doctors have given me, I feel a little embarrassed.

Patient Story
  • 15th November 2019
  • Consequences

Part 1. Receiving bad news

By Lynn Furber

So, how did I end up receiving bad news about cancer? Well, after a testing day of cycling, I ended up in the Emergency Department (ED) with a suspected broken back. What happened?

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