100% of healthcare professionals participating in our advanced communication skills training would recommend to other healthcare providers.Find out more
We specialise in designing and delivering evidence-based courses to help healthcare professionals improve their healthcare communications skills. Our goal is to empower professionals with the tools they need to excel in effective and compassionate healthcare communications.
We become partners alongside healthcare organisations who are committed and dedicated to nurturing healthcare professionals to become mindful and reflective communicators. Through our communication skills training courses, who excel in providing person-centred care to those people accessing their services.
Consequently, both individuals and organisations can benefit from the training we offer.
Here are some examples of what we can do:
At some point in our lives, we all have experiences with healthcare, whether they be positive or negative. Sharing your experiences can help healthcare professionals improve their communication and provide more effective care to their patients.
At Healthcare Communication Matters, we value your input and would like to hear about your experiences with healthcare communication. By sharing your story, you can help healthcare professionals better understand your needs and experiences.
Positive experiences may include feeling heard and understood, by someone who was compassionate and wanted to listen to you. Negative experiences may include feeling ignored or dismissed.
We encourage you to share your experiences, as they can provide valuable insights into what works well and what needs improving. Our goal is to help healthcare professionals deliver the best care possible, and your feedback can help make that happen.View our patient stories
A real career life enhancing experience which has provided me with the tools I can use in different situations to achieve the best possible patient outcomes. Amazing experience. Made me think outside the box. it made me reflect on past experiences and how to deal with future ones. (ACST course)
I would thoroughly recommend this course. It is challenging in the best possible way. To be able to examine my communication skills and practice situations for complex scenarios as well as observe and learn from each other was invaluable. The feedback given was so helpful and I will definitely feel more confident in my practice. (ACST course participant)
The course gives you skills for life. It's challenging yet rewarding and takes place in such a supportive environment. Every healthcare professional from the top down should do it. (ACST course)
100% complete this course. Don't let the thought of role play put you off as it is a very informative and rewarding way of learning how to communicate effectively. (ACST course )
Brilliant, professional, unique course that has taught me useful skills and a real new insight. Increasing confidence and fantastic use of role play. (ACST course)
A short video demonstrating some motivational interviewing skills in a healthcare context.
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