Training & Facilitation

From cancer care, communication skills, research, organisational development and work-based planning - we have a breadth of training experience.


We offer research expertise based on your individual needs. Through interviews, observational work, focus groups or surveys, our research can help you make positive change.

Impact Evaluation

We’ll work with you to understand what your organisation does and help construct ways of planning, measuring and evaluating impact by qualitative and quantitative means.

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Better Healthcare Communication is Our Mission

Healthcare Communication Matters is a non-profit organisation led by me, Dr Lynn Furber, PhD. (PGCert, BSc Hons, DipHE, RN)
Welcome to the home page of this website.  Please have a browse and support some of our projects, under the Patient and Professional headings.

Curious about what I do and what motivates our work in healthcare communication?
Improving quality, patient-centred care is at the heart of what we do by focusing on healthcare communication. We can all recollect those moments when we felt upset or distressed by the way a doctor or nurse or other member of our healthcare team spoke to us. As a consequence, we remember those moments in graphic detail and they shape the way we perceive and trust people in future interactions. Most importantly, I want to reduce those negative experiences by working with:

  • healthcare professionals
  • and patients and their families
Let’s get into a bit more detail……..

Essentially, I use my clinical and academic expertise to work with other healthcare professionals to enhance their communication skills and the way they share information with patients.  This is achieved through teaching and facilitation work.  Additionally, I also like to get involved in communication related research with patients and health care providers. Essentially, I am really inquisitive and want to learn more.  Therefore, I work with the health care sector, social and educational sector (if appropriate), charities and not for profit organisations.

If you are a patient, carer or family member open up the Patient at the top of this page for information.  You will see a range of information about how we can help you but also how you can get involved and help us.

If you are a healthcare provider or someone else, intrigued by what we do, then please take a peek at the Professional section of the website by clicking on the tab at the top of this page.  In this section to can read about training and facilitation opportunities, research and impact.

Healthcare Communication Matters is a

Not for Profit Organisation

Some people automatically think that a not for profit organisation is a charity, but this is not always the case. Some companies register with Companies House as a company limited by guarantee which means that they do not earn profit for its owners. The money earned or donated is used to help the organisation achieve its objectives and keep it running. This will include paying people for their time, and any additional funds will be used to help provide a public service. This may for example in future include, subsidising training costs or providing small grants for research.

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