We work with organisations across the private, public, and social sectors, including charities and other not for profit organisations. Our knowledge in healthcare communication, research and education, enables us to take on your challenges and see them come to fruition. We do this to help build your infrastructures and capabilities and vision for improved patient-centred care. Additionally, helping your staff learn and feel more confident in what they do is imperative to us.
Furthermore, to enable our educational objectives, we are committed to learning from patients and service users. Consequently, we encourage people to share their stories with us so we can learn from positive and negative experiences. This supports our ultimate vision to enhance patient-centred care.
We specialise in communication skills training in healthcare. Our particular specialism is in cancer and palliative care.
We work in partnership with organisations, to develop training that will benefit the needs and capabilities of their staff.
To adapt to the challenges of 2020, we have worked with healthcare organisations and universities to develop bespoke e-learning courses. But we do look forward to working with people face to face again in the not too distant future.
Organisations have commissioned us to work on a diverse range of projects, both within the UK and in the US. Some projects have focused on developing infrastructures within organisations which will ultimately benefit patients and, users care. Whilst other projects have focused on healthcare communication research and the education and training of healthcare personnel.
Underpinning our work is the need to transform services and people, and in doing so, ensure their values, and principles are maintained.
Testimonials have come from colleagues I work with, from people who have employed me to do consultancy projects for them and from patients and students.
If you want to know more about me, please click on the About page or follow this link.
Patients tell us in their own words what their healthcare experience in relation to communication was like. They provide key learning points they would like healthcare professionals and other patients to take away from their experience.
We provide education and informative blogs for patients and healthcare professionals to read. Additionally, we may link to interesting stories or articles we have found.
Jillian shares her expertise of talking to people with learning disabilities
We consider ways we can help healthcare professionals (HCPs) practice self care. Through reflection and experiential learning they can learn to throw the proverbial monkey off their backs.
Administration is a vital part of the NHS, and when it goes wrong, it can have a huge impact on patients.
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