Committed to improving healthcare communications

100% of healthcare professionals participating in our advanced communication skills training would recommend to other healthcare providers.

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What we can do for you

We specialise in designing and delivering evidence-based courses to help healthcare professionals improve their healthcare communications skills.  Our goal is to empower professionals with the tools they need to excel in effective and compassionate healthcare communications.

We become partners alongside healthcare organisations who are committed and dedicated to nurturing healthcare professionals to become mindful and reflective communicators. Through our communication skills training courses, who excel in providing person-centred care to those people accessing their services.

Consequently, both individuals and organisations can benefit from the training we offer.

Here are some examples of what we can do:

  • Deliver Advanced Communication Skills Training – find out more
  • Create bespoke communication skills courses for your organisation – find out more
  • Provide E-Learning courses in healthcare communication to individuals and organisations, which you can purchase from our website – find out more
  • Deliver a communication skills and motivational interviewing workshop – find out more
  • Share useful resources with you – find out more
Communication skills training
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How we can work together with patients, their families and friends

At some point in our lives, we all have experiences with healthcare, whether they be positive or negative. Sharing your experiences can help healthcare professionals improve their communication and provide more effective care to their patients. 

At Healthcare Communication Matters, we value your input and would like to hear about your experiences with healthcare communication.  By sharing your story, you can help healthcare professionals better understand your needs and experiences.  

Positive experiences may include feeling heard and understood, by someone who was compassionate and wanted to listen to you.  Negative experiences may include feeling ignored or dismissed. 

We encourage you to share your experiences, as they can provide valuable insights into what works well and what needs improving.  Our goal is to help healthcare professionals deliver the best care possible, and your feedback can help make that happen.

View our patient stories
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Client Feedback

"A real career life enhancing experience"

A real career life enhancing experience which has provided me with the tools I can use in different situations to achieve the best possible patient outcomes. Amazing experience. Made me think outside the box. it made me reflect on past experiences and how to deal with future ones. (ACST course)

Allied healthcare professional, (2023)

"Challenging in the best possible way."

I would thoroughly recommend this course. It is challenging in the best possible way. To be able to examine my communication skills and practice situations for complex scenarios as well as observe and learn from each other was invaluable. The feedback given was so helpful and I will definitely feel more confident in my practice. (ACST course participant)

Allied healthcare professional, (2023)

"This course gives you skills for life"

The course gives you skills for life. It's challenging yet rewarding and takes place in such a supportive environment. Every healthcare professional from the top down should do it. (ACST course)

Critical care nurse, (2023)

"100% complete this course."

100% complete this course. Don't let the thought of role play put you off as it is a very informative and rewarding way of learning how to communicate effectively. (ACST course )

Allied healthcare professional, (2023)

"Unique course"

Brilliant, professional, unique course that has taught me useful skills and a real new insight. Increasing confidence and fantastic use of role play. (ACST course)

Lead speech and language therapist, (2023)
Testimonials

Testimonials

Testimonials have come from colleagues I work with, from people who have employed me to do consultancy projects for them and from patients and students.

Mesothelioma UK
A little about myself

A little about myself

If you want to know more about me, please click on the About page or follow this link.

About Dr Lynn Furber

Patient Stories

Patients tell us in their own words what their healthcare experience in relation to communication was like. They provide key learning points they would like healthcare professionals and other patients to take away from their experience.

Process of being diagnosed left me feeling hopeless

I would regularly visit my local GP, complaining of this pain, and was advised that the pain came from an intolerance to lactose, stomach bugs, and stomach ulcers. It didn't.
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Poor communication

Peter experienced various errors whilst in the hospital, due to poor communication and had no support when he was discharged home.
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Mental health: No quick fix

We hear the story of 'S' and we can read the advice she would give other patients and to healthcare professionals. There is no quick fix to mental health.
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GP consultation left me confused

Jessica is sent for an ultrasound scan but is left waiting for her results. When she receives them from a GP, she is left confused and uncertain as to what is wrong with her.
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Health Literacy: Prostate Cancer

I focus on health literacy and accessibility of information in healthcare but it wasn't until my dad was diagnosed with prostate cancer that I experienced this first hand.
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Palliative Care – Clair’s story

Clair describes her passion for receiving palliative care to support her living well with a terminal illness.
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World Hearing Day

To celebrate World Hearing Day we share some personal stories about poor communication and hearing loss.
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Losing Carol: my sister

Lynn invited me to write my reflections down to help me with my grief, following the death of my sister Carol.  I can't tell you how much this exercise has helped me. 
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Facilitating shared decision making

Maintaining life is paramount.  But sometimes we have to listen to the voices of patients and find out what they want.
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Loss of Speech: Abi’s story

Abi continues her story of anorexia and how it led to her experiencing a loss of speech when she felt most vulnerable.
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Anorexia was taking my life

Abi shares her story about how the doctor communicated with her when she was nearly dying with anorexia nervosa.
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Oral Cancer: A polarisation of care

Laura describes the devastating impact one clinical team had on her perception of care and life and the brilliance of her second care team who turned her world around.
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Latest Articles & Media

We provide education and informative blogs for patients and healthcare professionals to read. Additionally, we may link to interesting stories or articles we have found.

Blog
  • 5 December 2023

Effective strategies for communicating effectively with patients

By Dr Lynn Furber
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Blog
  • 23 November 2023

Learning how to have difficult conversations with colleagues

By Dr Lynn Furber
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Blog
  • 6 November 2023
  • Communication Skills

The Significance of Health Promotion through Effective Communication

By Sowmya Menon

Coupled with effective communication, health promotion becomes a powerful tool that empowers individuals and communities to take charge of their well-being.

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Have a story to share?

Have a story to share?

Read our patient stories and submit one of your own

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