Committed to improving healthcare communications

100% of healthcare professionals participating in our advanced communication skills training would recommend to other healthcare providers.

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What we can do for you

We specialise in designing and delivering evidence-based courses to help healthcare professionals improve their healthcare communications skills.  Our goal is to empower professionals with the tools they need to excel in effective and compassionate healthcare communications.

We become partners alongside healthcare organisations who are committed and dedicated to nurturing healthcare professionals to become mindful and reflective communicators. Through our communication skills training courses, who excel in providing person-centred care to those people accessing their services.

Consequently, both individuals and organisations can benefit from the training we offer.

Here are some examples of what we can do:

  • Deliver Advanced Communication Skills Training – find out more
  • Create bespoke communication skills courses for your organisation – find out more
  • Provide E-Learning courses in healthcare communication to individuals and organisations, which you can purchase from our website – find out more
  • Deliver a communication skills and motivational interviewing workshop – find out more
  • Share useful resources with you – find out more
Communication skills training
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How we can work together with patients, their families and friends

At some point in our lives, we all have experiences with healthcare, whether they be positive or negative. Sharing your experiences can help healthcare professionals improve their communication and provide more effective care to their patients. 

At Healthcare Communication Matters, we value your input and would like to hear about your experiences with healthcare communication.  By sharing your story, you can help healthcare professionals better understand your needs and experiences.  

Positive experiences may include feeling heard and understood, by someone who was compassionate and wanted to listen to you.  Negative experiences may include feeling ignored or dismissed. 

We encourage you to share your experiences, as they can provide valuable insights into what works well and what needs improving.  Our goal is to help healthcare professionals deliver the best care possible, and your feedback can help make that happen.

View our patient stories
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Featured Courses

Introduction to Communications course (online)

Introduction to Communications course (online)

This introduction to communication skills course aims to empower you to have more effective conversations with your patients, their friends and family and your colleagues at work. In particular, the focus will be on understanding and apprec...
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    Advanced communication skills course: Organisations

    Advanced communication skills course: Organisations

    This is a two-day advanced communication skills course, using a blended approach to learning.  It is an intensive course, designed around individual experiential and reflective learning.  Each participant is asked to consider a communicat...
    • On Location
    • Your organisation
    View Course
    Motivational Interviewing Training (in person)

    Motivational Interviewing Training (in person)

    We have created a one-day, face to face communication skills workshop for those healthcare professionals to learn more about  motivational interviewing training. This evidence based course has been designed to help healthcare professionals...
    • On Location
    • TBA
    View Course
    Browse all courses

    Client Feedback

    "A real career life enhancing experience"

    A real career life enhancing experience which has provided me with the tools I can use in different situations to achieve the best possible patient outcomes. Amazing experience. Made me think outside the box. it made me reflect on past experiences and how to deal with future ones. (ACST course)

    Allied healthcare professional, (2023)

    "Challenging in the best possible way."

    I would thoroughly recommend this course. It is challenging in the best possible way. To be able to examine my communication skills and practice situations for complex scenarios as well as observe and learn from each other was invaluable. The feedback given was so helpful and I will definitely feel more confident in my practice. (ACST course participant)

    Allied healthcare professional, (2023)

    "This course gives you skills for life"

    The course gives you skills for life. It's challenging yet rewarding and takes place in such a supportive environment. Every healthcare professional from the top down should do it. (ACST course)

    Critical care nurse, (2023)

    "100% complete this course."

    100% complete this course. Don't let the thought of role play put you off as it is a very informative and rewarding way of learning how to communicate effectively. (ACST course )

    Allied healthcare professional, (2023)

    "Unique course"

    Brilliant, professional, unique course that has taught me useful skills and a real new insight. Increasing confidence and fantastic use of role play. (ACST course)

    Lead speech and language therapist, (2023)
    Testimonials

    Testimonials

    Testimonials have come from colleagues I work with, from people who have employed me to do consultancy projects for them and from patients and students.

    Mesothelioma UK
    A little about myself

    A little about myself

    If you want to know more about me, please click on the About page or follow this link.

    About Dr Lynn Furber

    Patient Stories

    Patients tell us in their own words what their healthcare experience in relation to communication was like. They provide key learning points they would like healthcare professionals and other patients to take away from their experience.

    An Unsettling Ultrasound Experience: A Patient’s Perspective

    A candid account of her negative experience during a medical procedure.  She conveys feelings of confusion, discomfort and a lack of empathy from the staff involved.
    Read more

    Ongoing health issues and feeling unheard

    This patient's story demonstrates the importance of effective communication, thorough investigation of symptoms, and providing patient's with clear explanations and understanding.
    Read more

    Waiting for ultrasound scan results

    Explore the emotional impact of waiting for ultrasound scan results through personal stories, to improve healthcare communication.
    Read more

    Process of being diagnosed left me feeling hopeless

    I would regularly visit my local GP, complaining of this pain, and was advised that the pain came from an intolerance to lactose, stomach bugs, and stomach ulcers. It didn't.
    Read more

    Poor communication

    Peter experienced various errors whilst in the hospital, due to poor communication and had no support when he was discharged home.
    Read more

    Mental health: No quick fix

    We hear the story of 'S' and we can read the advice she would give other patients and to healthcare professionals. There is no quick fix to mental health.
    Read more

    GP consultation left me confused

    Jessica is sent for an ultrasound scan but is left waiting for her results. When she receives them from a GP, she is left confused and uncertain as to what is wrong with her.
    Read more

    Health Literacy: Prostate Cancer

    I focus on health literacy and accessibility of information in healthcare but it wasn't until my dad was diagnosed with prostate cancer that I experienced this first hand.
    Read more

    Palliative Care – Clair’s story

    Clair describes her passion for receiving palliative care to support her living well with a terminal illness.
    Read more

    World Hearing Day

    To celebrate World Hearing Day we share some personal stories about poor communication and hearing loss.
    Read more

    Losing Carol: my sister

    Lynn invited me to write my reflections down to help me with my grief, following the death of my sister Carol.  I can't tell you how much this exercise has helped me. 
    Read more

    Facilitating shared decision making

    Maintaining life is paramount.  But sometimes we have to listen to the voices of patients and find out what they want.
    Read more
    Browse all stories

    Latest Articles & Media

    We provide education and informative blogs for patients and healthcare professionals to read. Additionally, we may link to interesting stories or articles we have found.

    Blog
    • 11 October 2024
    • Communication Skills

    The perils of overpromising

    By Lynn Furber

    Overpromising on treatments or clinical procedures, if unrealistic, can cause problems for other members of the clinical team.

    Read more
    Blog
    • 11 September 2024
    • Cancer

    Supporting patients to make informed decisions

    By Lynn Furber

    I was reminded of this fact when talking to my friend about her father’s recent appointment with his oncologist. He has recently been diagnosed with an advanced renal (kidney) cancer.

    Read more
    Blog
    • 11 September 2024
    • Administration

    Can you hear me? The struggle for accessible customer support

    By Lynn Furber

    Organisations, whether small to medium enterprises or large organisations must offer diverse communication options to truly meet the needs of all customers.

    Read more
    Browse all articles

    Contact us

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    Have a story to share?

    Have a story to share?

    Read our patient stories and submit one of your own

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