About Me

Director: Dr Lynn Furber

I hope the next few paragraphs tell you something about me, which will encourage you to want to work with me.


I have over 25 years’ experience as a nurse in the NHS. I mostly specialised in cancer nursing. I managed a clinical trials unit and a chemotherapy unit. I tried to lead by example.  My work ethic was to treat others as I would want a member of my family treated.  During this time I helped change and develop services to make them work better.

It is fair to say that my clinical practice informed my PhD. I wanted to explore how we could improve communication and the way we shared information. Most importantly, I focused on breaking bad news and sharing sensitive information. Furthermore, I wanted to use the information collected to improve the continued professional development of doctors. As a consequence, a lot of my work since has been focused on training healthcare professionals on how to communicate better. It has also been the focus of further research.


My research and training experience opened up opportunities to work in a University. I became an Associate Professor in the School of Nursing and Midwifery at De Montfort University. I gained expertise in designing and delivering courses for healthcare professionals and created various bespoke courses for Spire Healthcare and Macmillan. Because of my background, I loved teaching basic and advanced communication skills courses. Through this training, people can learn from reflective practice, experiential learning and through communities of practice. I get a real buzz from seeing people grow and flourish.

Additionally, I have supervised students and mentored colleagues along the way. My professional and academic background enables me to understand the need for operational change and has equipped me with a long list of creative, managerial and leadership skills.

Please take a look at my publications page where you can find a list of my papers and my PhD Thesis: https://healthcarecommunicationmatters.co.uk/about-us/publications/

Professional Qualifications

I have a number of qualifications including:

  • PGCert (Distinction)  – 2016, De Montfort University, Leicester, United Kingdom
  • PhD – 2010, University of Nottingham, United Kingdom
  • BSC (HONS) Clinical Nursing Studies with a specialty in cancer nursing – 2000, University of Central England,  United Kingdom
  • Diploma in Higher Education, 1994, University of Wolverhampton, United Kingdom
  • Registered nurse with the Nursing and Midwifery Council, 1994, Staffordshire and Shropshire College of Nursing and Midwifery


Professional Groups and positions

I am a member of the following groups:


A bit more insight about me

When faced with the possibility of a life-threatening illness, you soon realise what is important. For me, the simple things in life shine out. My soul becomes energised when I am outdoors and immersed in nature.

What am I like, and why should you invest in me? It’s always hard to sell yourself, but I recently completed the Strengths Finder test. My 5 key strengths were:

  1. Developer
  2. Individualisation
  3. Empathic
  4. Learner
  5. Responsibility

These strengths all tie in with me being a nurse, researcher, and educator. Most importantly, I want people to flourish and to help them learn. I take pride in what I do. Furthermore, when given a job to do, I can be trusted to get on with it professionally and competently. I thrive on being challenged and enjoy meeting new people and working with new teams.


My Team

Over the years I have developed a strong National and International Network. Whilst I mainly work alone, I work collaboratively with a group of experienced colleagues. They have a range of expertise in education, health, and social care and organisational development. Additionally, I am still keen to work with others and to create new opportunities and working relationships. If you think you might be interested in working alongside me, then please get in touch.

Our Clients

  • International Association of Communication in Healthcare
  • De Montfort University – providing advanced communication skills training, research and supporting the organisation of a conference for Spire Healthcare
  • Patient Information Forum Online
  • Kinetic Youth
  • Mesothelioma UK

Jayne Brown, Professor of Nursing, De Montfort University‘

Colleague Feedback:
‘”I have worked with Lynn for over 5 years and I have always found her to be insightful, hardworking, and reliable. We continue to work with her and Health Care Communication Matters because she is also an imaginative, can do person with drive and focus, but also someone who can communicate effectively and compassionately at all levels. An experienced researcher, teacher and health care practitioner, I consider Lynn a safe pair of hands for any project.”