A nurse hasn’t met Sarah before and is about to talk to Sarah about her new chemotherapy regime. Before giving information about chemotherapy the nurse gathers information from Sarah, to ascertain her understanding of what she has previously heard.
The conversation takes place online.
One of Sarah’s main concerns is about losing her hair and the nurse gives her some information about this. To check that Sarah has understood her, she asks Sarah to repeat back to her, what she has heard.
This is just a snap shot of a typical conversation.
What else could be done to improve this conversation?