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"Incredibly grateful"

I am pleased to report that my relationship has really improved! I’m direct but open with my interactions and continue to impress on them that I am very much here to support them, but need them to meet me with our Service. I still need to gather myself when going into challenging situations, I always just take some time to think about what I want and how to deliver it before we meet….I actually now apply that rule to most meetings / discussions that I find myself in from a managerial perspective.

I remain convinced that is because of what your course equipped me with and continue to be incredibly grateful to you for your help.

By Clinical Head of Department

Other Testimonials


By Occupational Therapist, 2023

I would say it is one of the most helpful courses to ensure a patient/relative or colleague is heard and that it enables you to be much more effective and efficient in practice.

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"Time to reflect"

It's unusual to have lots of time to reflect on your own practice, to learn and also to implement.  I appreciated this time out a great deal.

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By Senior Language Therapist

Amazing and thought provoking course.

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