Terms and Conditions

Attendance at Healthcare Communication Matters Training

Terms and Conditions


1. Introduction

Healthcare Communication Matters (HCM) runs Advanced Communication Skills and Essential Communication Skills training.

By registering to attend HCM training you agree to be bound by the Terms and Conditions below.


2. Terms and Conditions


2.1 Bookings online

Once you have completed a booking form to attend HCM training you will receive an email confirming receipt of your booking. If necessary, an invoice will also be issued.

Please note that your place is not guaranteed until payment has been received and


2.2 Payment

Where there is a participant fee payable for training, full payment must be received before the training takes place/at the time of booking, or we will be unable to admit you on the day of the training.


2.3 Cancellations


2.3.1 Fee paying training

A refund, less a 20% administration fee, will be made if cancellations are received at least 4 weeks before the date of the training. We regret that any cancellation after this time cannot be refunded, and that refunds for failure to attend training cannot be made. Please contact admin@healthcarecommunicationmatters.co.uk if you wish to cancel your attendance.

Substitute delegates are welcome at any time, but must be notified to us as soon as possible via admin@healthcarecommunicationmatters.co.uk to ensure changes can be made.


2.3.2 Free events

Where an event is free to attend a £50.00 administration and catering fee will be charged for failure to attend without 7 days’ notice prior to the event.


2.3.3 Cancellation of training by HCM

If it is necessary for HCM to cancel a training course you will be advised via the email address you provided upon registering for the course. If a payment has been made for the training you will be offered the opportunity to transfer to a new course date or receive a full refund. A cancellation of a course will only occur in exceptional circumstances.


2.4 Changes to programmes and timings

HCM reserves the right, at all times, and at its absolute discretion to make changes to programmes and timings without prior notice.


2.5 Catering

Where catering is provided at a training session and you have specified a particular dietary requirement in advance, we will do our best to accommodate this wherever possible.

However, venues and their ability to cater for specific needs alter with each training session and HCM cannot guarantee suitable options will be available. If you have any dietary requirements please contact admin@healthcarecommunicationmatters.co.uk as soon as possible so we can assist you.


2.6 Accessibility

HCM will always endeavour to select venues which are accessible for wheelchair users. However, venues and their ability to cater for specific needs alter with each training session.

Please liaise with us as soon as possible about your accessibility needs so we can do our utmost to accommodate you. If you have any accessibility needs please contact admin@healthcarecommunicationmatters.co.uk as soon as possible so we can assist you.


2.7 Travel, accommodation and other costs

Travel, accommodation and associated costs for attending training are the responsibility of the attendee.


2.8 Accommodation

HCM will, where appropriate, provide a list of suggested accommodation options for the events we hold.

Although we will try and select a range of suitable options HCM takes no responsibility for the standard or quality of accommodation booked, and any booking should be undertaken between yourself and the accommodation directly.


3.0 Your data

The information you provide will be held in line with the HCM Privacy Policy, which forms part of these Terms and Conditions, in accordance with General Data Protection Regulation (GDPR), the Data Protection Act 1998 and any other applicable data protection legislation.

We NEVER pass your details on to third parties unless we have a legitimate interest to do so.


4.0 Changes to these Terms and Conditions

We may update these Terms and Conditions from time to time at our discretion.



If you have any questions or comments please contact HCM via: admin@healthcarecommunicationmatters.co.uk