Communication Skills Workshop for International Nurses

The team pride themselves on creating a supporting learning environment and will work at the pace of the course participants, echoing the sentiment of effective communication and person centredness.

This one day communication skills training course for nurses, is interactive and encourages course participants to participate in some live demonstrations, to practise skills they feel will be helpful to them.

On the course, course participants will,

• Develop and practice communication skills to express thoughts and opinions clearly, whilst considering what good communication looks like to them.
• Explore unconscious bias from different perspectives, which includes how people perceive them and how they perceive others.
• Develop skills necessary to challenge clinical decisions if appropriate to do so.
• Consider ways in which nurses communicate with each other and how to interact with the public to provide person centred care and practise facilitative skills in a safe environment

The course is run with a small cohort of nurses to encourage group participation. Ideally the group size is about 8 people.

This communication skills course is specifically designed to support the learning needs of newly appointed nurses from overseas, who have secured employment within healthcare settings, in the UK.

From an organisational perspective, this course is highly relevant and aims to support your newly appointed nurses’ transition to clinical practice, helping them feel more confident and able to communicate with both patients and colleagues. In addition, the insight and confidence they gain will support their own personal wellbeing. Consequently, they are more likely to actively listen, develop greater self-awareness, and engage more effectively within the clinical team.

This communication skills course is designed to support the skills development and confidence of nurses who come to work in the UK from overseas, helping them communicate more effectively within clinical practice. The course focuses on breaking down any barriers to communication which is crucial.

The course learning objectives are to:

• Develop and practice effective communication skills to express thoughts and opinions clearly.
• Develop skills necessary for confidently challenging clinical decisions.
• Consider the diverse ways in which healthcare professionals communicate with each other and interact with members of the public and how this might be different to what they are used to.
• Practise speaking and engaging with others in a supportive environment to become effective and efficient communicators to help them recognise areas for improvement or reflect on those skills they already possess.

The skills gained or developed on the course can be used to enhance person-centred care for patients and build confidence and competence when communicating with colleagues. This is particularly important when people are used to working within different cultures and hierarchies.

• It is common for the training team to travel to and deliver the training in the host organisations facility.
• We will email a course programme and handbook (if required) to the organisation to share with course participants prior to the course.
• Course participants are asked to complete an evaluation form, which will be collated and shared with the host organisation.
• A course certificate is issued to each participant to demonstrate that they have completed the course.

Feedback from previous course participants highlights the real and lasting impact this course has on their confidence and practice. Key themes that emerge include:

• Feeling less alone — participants recognise that communication challenges are shared among internationally recruited nurses, which in itself is reassuring and confidence-building.
• Practical, applicable learning — participants value the useful, tangible tips and techniques they can take directly into their clinical practice and enjoyed using role play to help them learn.
• Increased confidence — a clear outcome reported by participants is feeling more confident in their interactions with others.
• Recognition of communication as a core clinical skill — participants leave with a deeper appreciation of just how fundamental communication is to their role and development of their career.
• Peer recommendation — participants feel strongly enough about the course to recommend it to others.

If you require any further information about the course and want to discuss options with us, please contact us via our website and we can schedule an online meeting to discuss your needs in detail.  Alternatively email us at: [email protected]

It is helpful to know what your objectives and aims are for training your registered nurses in case we need to adapt the course and make it more bespoke to your needs.

The team can either travel to your organisation or use a training room here in Staffordshire.