Kindness and compassion

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Patient Story
  • 1st May 2024
  • Communication Skills

An Unsettling Ultrasound Experience: A Patient’s Perspective

By Dr Lynn Furber
A candid account of her negative experience during a medical procedure.  She conveys feelings of confusion, discomfort and a lack of empathy from the staff involved.
  • 25th September 2023
  • Communication Skills

Transforming healthcare through effective communication

By Dr Lynn Furber

The shocking experience of a Chief Nurse who, armed with insider knowledge, recognized a concerning lapse in effective communication.

  • 26th July 2023
  • Kindness and compassion

Kindness in the NHS Workforce: Addressing internal challenges

By Fejiro Okagbare

It is crucial to acknowledge that unkindness can manifest itself within the workforce; we need to learn to be kind to each other.