Key Learning Points

Avoid Using Medical Jargon

By Alicia Hassall

Recently my friends and I have realised that we are using medical jargon without even noticing. We are medical students and are continually learning.

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Miscommunication- Alison’s Story

By Alison and Alicia

Alison's story shows how miscommunication has a long-lasting impact on emotional well-being and perception of care.

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Preparing for online consultations

By Alicia Hassall

The NHS has been preparing to embed online consultations in primary care (GP surgeries for some time)

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