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Patient Story
  • Consequences

Parental advocacy matters

By Dr Lynn Furber
A mother shares her son's hospitalisation, highlighting how missed concerns, poor communication, and lack of transparency in healthcare led to delayed care and unnecessary stress.
Patient Story
  • Communication Skills

An Unsettling Ultrasound Experience: A Patient’s Perspective

By Dr Lynn Furber
A candid account of her negative experience during a medical procedure.  She conveys feelings of confusion, discomfort and a lack of empathy from the staff involved.
Patient Story
  • Consequences

Ongoing health issues and feeling unheard

By Dr Lynn Furber
This patient's story demonstrates the importance of effective communication, thorough investigation of symptoms, and providing patient's with clear explanations and understanding.
Patient Story
  • Consequences

Process of being diagnosed left me feeling hopeless

By Dr Lynn Furber
I would regularly visit my local GP, complaining of this pain, and was advised that the pain came from an intolerance to lactose, stomach bugs, and stomach ulcers. It didn't.
Blog
  • Cancer

Miscommunication- Alison’s Story

By Alison and Alicia

Alison's story shows how miscommunication has a long-lasting impact on emotional well-being and perception of care.

Blog
  • Communication Skills

Using Communities of Practice to Reduce Consultant Burden

By Lynn Furber

We summarise our thoughts following a recent advanced communication skills course with a group of healthcare Consultants. Creating a community of practitioners can reduce consultant burnout.

Blog
  • Administration

The importance of good administration in patient care and wellbeing

By Sheena and Olivia

Administration is a vital part of the NHS, and when it goes wrong, it can have a huge impact on patients.

Blog
  • Challenging Conversations

Online Services in Primary Care

By Alicia Hassall

Online services in primary care.

Blog
  • Communication Skills

Avoid Using Medical Jargon

By Alicia Hassall

Recently my friends and I have realised that we are using medical jargon without even noticing. We are medical students and are continually learning.

Patient Story
  • Consequences

Part 3: Confirm a diagnosis

By Lynn Furber

After seeing the doctor in the emergency department, an appointment was made to see a specialist doctor (Consultant) at my local hospital.

Patient Story
  • Consequences

Part 2: Reflecting on bad news

By Lynn Furber

As I sit at home, reflecting on the bad news the doctors have given me, I feel a little embarrassed.

Patient Story
  • Consequences

Part 1. Receiving bad news

By Lynn Furber

So, how did I end up receiving bad news about cancer? Well, after a testing day of cycling, I ended up in the Emergency Department (ED) with a suspected broken back. What happened?

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