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Patient Story
  • 1st May 2024
  • Communication Skills

An Unsettling Ultrasound Experience: A Patient’s Perspective

By Dr Lynn Furber
A candid account of her negative experience during a medical procedure.  She conveys feelings of confusion, discomfort and a lack of empathy from the staff involved.
Blog
  • 6th November 2023
  • Communication Skills

The Significance of Health Promotion through Effective Communication

By Sowmya Menon

Coupled with effective communication, health promotion becomes a powerful tool that empowers individuals and communities to take charge of their well-being.

Blog
  • 25th September 2023
  • Communication Skills

Transforming healthcare through effective communication

By Dr Lynn Furber

The shocking experience of a Chief Nurse who, armed with insider knowledge, recognized a concerning lapse in effective communication.

Blog
  • 11th September 2023
  • BAME

Communication skills gaps: Hidden insights from medical students

By Fejiro Okagbare

Fejiro summarises findings from medical students working within the NHS, when asked to describe their experiences of good and not so bad communication experiences they have witnessed or experienced.

Video

Dealing with an angry patient

By Dr Lynn Furber

A nurse suspends her agenda to acknowledge a patient isn't able to listen to her.

Video

Discussing chemotherapy

By Dr Lynn Furber

A snap shot of a conversation between a nurse and patient prior to starting chemotherapy.

Video

Discussing end of life care

By Dr Lynn Furber

The nurse listens to the wife of a patient talk about her concerns that her husband's health is deteriorating.

Video

Dealing with a patient’s concerns

By Dr Lynn Furber

A nurse has picked up that a patient is frustrated with her care and spends some time listening to her.

Video

Discussing worries over the telephone

By Lynn Furber

This is an example of a nurse talking to a distressed patient on the telephone.

Video

Confronting a colleague

By Dr Lynn Furber

This video clip is about confronting a colleague about their behaviour.

Blog
  • 6th July 2022
  • Communication Skills

Using Communities of Practice to Reduce Consultant Burden

By Lynn Furber

We summarise our thoughts following a recent advanced communication skills course with a group of healthcare Consultants. Creating a community of practitioners can reduce consultant burnout.

Blog
  • 14th February 2022
  • Communication Skills

Awareness Context Theory

By Dr Lynn Furber
Blog
  • 26th November 2021
  • Communication Skills

Communicating with people with learning disabilities

By Jillian Palwyn

Jillian shares her expertise of talking to people with learning disabilities

Blog
  • 18th June 2021
  • Communication Skills

Conversations with patients: Reflections from a student nurse

By Abi Banham
Blog
  • 15th November 2020
  • Challenging Conversations

Online Services in Primary Care

By Alicia Hassall

Online services in primary care.

Blog
  • 15th November 2020
  • Challenging Conversations

What is self-management?

By Alicia Halsall

Patients have told us they are confused by the term self-management and what it means for them and their healthcare? Are they to be abandoned and left to their own devices?

Blog
  • 15th September 2020
  • Communication Skills

Avoid Using Medical Jargon

By Alicia Hassall

Recently my friends and I have realised that we are using medical jargon without even noticing. We are medical students and are continually learning.

Blog
  • 22nd July 2020
  • Communication Skills

Preparing for online consultations

By Alicia Hassall

The NHS has been preparing to embed online consultations in primary care (GP surgeries for some time)

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