Communication Skills

Coupled with effective communication, health promotion becomes a powerful tool that empowers individuals and communities to take charge of their well-being.

The shocking experience of a Chief Nurse who, armed with insider knowledge, recognized a concerning lapse in effective communication.

Fejiro summarises findings from medical students working within the NHS, when asked to describe their experiences of good and not so bad communication experiences they have witnessed or experienced.

A nurse suspends her agenda to acknowledge a patient isn't able to listen to her.

A snap shot of a conversation between a nurse and patient prior to starting chemotherapy.

The nurse listens to the wife of a patient talk about her concerns that her husband's health is deteriorating.

A nurse has picked up that a patient is frustrated with her care and spends some time listening to her.

This is an example of a nurse talking to a distressed patient on the telephone.

This video clip is about confronting a colleague about their behaviour.

We summarise our thoughts following a recent advanced communication skills course with a group of healthcare Consultants. Creating a community of practitioners can reduce consultant burnout.

Jillian shares her expertise of talking to people with learning disabilities

Online services in primary care.

Patients have told us they are confused by the term self-management and what it means for them and their healthcare? Are they to be abandoned and left to their own devices?

Recently my friends and I have realised that we are using medical jargon without even noticing. We are medical students and are continually learning.

The NHS has been preparing to embed online consultations in primary care (GP surgeries for some time)